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What I Do - Hearth Industry Classes

Classes are listed below. Please click on the title for more information.

This class was developed in conjunction with our local association, NCHPBA. It is designed to educate the participants in the areas of house depressurization and it’s affects on various Hearth Industry products, most specifically those atmospherically vented. It takes the perspective of “the House as a System” and teaches the participants how to perform a house pressure test to use as a diagnostic test prior to installing a hearth product or as a trouble shooting test when things don’t work as originally designed. This class is a must for anyone in the Hearth Industry!

1½ hr (NFI & CSA CEU’s)

This is the actual test performed for homeowners or Hearth Industry Professionals. It includes interviewing the homeowners or Hearth Professionals as to the house dynamics; testing for negative pressure under various conditions; educating homeowners as how their particular home works as a system of inter-related parts with written report upon request.

This class is basically the HearthCheck class cut and pasted to fit into a 1 ½ hour time slot. It does an excellent job of describing the basics of depressurization, but lacks the time to adequately review the formal testing protocol.

1½ hr (NFI & CSA CEU’S)

Designed for the Hearth Industry owner or service manager to help generate greater sales/income from their service department. It discusses various ways to involve, compensate, and reward members of the service department for their participation and how a program can generate increased income for the organization.

1½ hr (NFI & CSA CEU’S)

The first of a two part sales class designed to help the participant better understand the sales process. Many “NEW” sales classes are quite frankly like putting lipstick on a pig and in the process they forget what’s important! I have taken bits and pieces from every industry that I have been associated with in the last 50 years and organized it into a class teaching the guidelines every sales person needs to understand and practice. Most industries spend too much time focusing on technical data and often lose track of their primary objective, which is to sell something! It breaks the sales process down into four separate yet extremely important steps and teaches the sales person how to recognize if and when each step has been accomplished.

1½ hr (NFI & CSA CEU’S)

Once a person understands “The Skeleton of The Sales Process” they need to develop the communications skills to take a prospective customer through those steps. “Tools for Understanding Basic Laws of Communication” does just that! How do we communicate as individuals? What do we need to be aware of as we flow through the sales process? We discuss the JOHARI WINDOW and how its principles relate to the sales process. It’s a fun class that drives home the basics of how we all communicate on a daily basis. The periods of interaction between participants creates some tremendous “aha” moments!

1½ hr (NFI & CSA CEU’S)

This class was developed for a customer who didn’t have 3 hours of time to dedicate for the previous two 1 ½ hr classes but still wanted the basic sales class. I’ve stripped the previous two classes down to the bare minimums, which is great from a time perspective and beneficial for any individual involved remotely in sales.

1½ hr (NFI & CSA CEU’S)